Lorvixen™ focuses on practical consumer electronics and technology accessories for everyday work, study, home, travel, and digital setups.

Product availability may change over time, so please refer to the individual product page for current specifications and included accessories.

Please review the compatibility information, connection type, supported ports, dimensions, and other specifications shown on the relevant product page.

If you are still unsure, contact us at service@lorvixen.com before placing your order and include the model of the device you intend to use with the product.

Orders are normally processed within 2–4 business days after payment is confirmed.

During high-volume periods, processing may require up to 5 business days.

Standard shipping is charged at a flat rate of $5.99 per order.

If another shipping option or charge applies, it will be shown during checkout before the order is completed.

Estimated transit times after dispatch are generally:

United States: 10–15 business days
Canada / United Kingdom / Australia: 11–16 business days
Other supported international destinations: 15–20 business days

These are estimated transit ranges and do not include the order-processing period.

The fulfillment location may vary depending on inventory availability, product type, and delivery destination.

Orders may be fulfilled from our own facilities or from fulfillment partners supporting our order network. We do not represent every order as shipping from a local warehouse.

Once an order has been dispatched, available tracking information will normally be sent to the email address used during checkout.

Tracking systems may require 1–3 business days after shipment before the first carrier update appears.

A short period without a new tracking scan does not necessarily mean that the package is lost.

If tracking remains unchanged for an unusually long period or the order is beyond its expected delivery range, contact service@lorvixen.com and provide your order number.

If you need to correct an address or request cancellation, contact us as soon as possible.

Requests made within 12 hours of purchase have the best chance of being completed before fulfillment begins. Once an order has already been packed or shipped, a change or cancellation may no longer be possible.

Available payment methods are displayed during checkout. Depending on checkout availability, customers may be able to use PayPal and supported credit or debit card options.

Store transactions are generally processed in United States Dollars (USD) unless another currency is clearly shown.

Complete payment-card information is generally handled through the applicable payment gateway or payment provider rather than stored by Lorvixen™ as ordinary customer information.

Please never send your full card number, security code, or online banking password to our customer service email.

Eligible products may be returned within 30 calendar days after delivery.

A return request must first be submitted to service@lorvixen.com so we can review the request and provide the applicable return instructions.

Please do not automatically send a return to our registered company address.

The appropriate return warehouse may vary depending on the product and fulfillment location. Once a return request is approved, our customer service team will provide the correct return address and instructions.

For preference-based returns, customers are generally responsible for the applicable return shipping cost.

If we confirm that a product arrived damaged, defective, incorrect, or materially different from the item ordered, we will provide an appropriate solution without requiring the customer to bear reasonable costs caused by our error.

Contact us as soon as reasonably possible at service@lorvixen.com.

Please provide your order number and, where relevant, clear photographs or video showing the product, packaging, shipping label, or issue being reported.

After review, an appropriate resolution may include a replacement, refund, return arrangement, or another reasonable solution.

Approved refunds are normally issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank or payment provider may require additional time before the refund appears in your account.

If a shipment appears lost, contact our support team so we can review the available tracking information and, where appropriate, investigate with the carrier or fulfillment provider.

If the package is confirmed lost in transit, an appropriate resolution may include a replacement or refund depending on the circumstances.

International orders may be subject to import duties, taxes, customs charges, or other fees imposed by the destination country.

Where applicable, these charges are determined by local authorities and may be payable by the recipient unless another arrangement is clearly stated at checkout.

Personal information may be used to process orders, arrange fulfillment and delivery, provide customer service, maintain store security, improve store operations, and communicate with customers where permitted.

Please review our Privacy Policy for additional information about data handling and available privacy choices.

You can contact our customer service team by email at:

service@lorvixen.com

Phone: +86 13424284876

Customer service is available 24 hours a day, 7 days a week. If your question concerns an existing purchase, please include your order number.