Shipping Policy

At Lorvixen™, we understand that bringing new products into your home is part of the overall shopping experience. From the moment you place an order to the time it arrives at your door, we work to make the process simple, clear, and reliable.

This Shipping Policy explains how your order is prepared, shipped, and delivered.

Our Delivery Approach

Lorvixen™ is dedicated to providing thoughtfully designed pet essentials for modern pet owners.

To offer a wider selection of products while maintaining efficient fulfillment, orders may be shipped through trusted production partners and international distribution networks.

This fulfillment model helps us:

🐾 Provide carefully selected pet products for everyday life

📦 Maintain efficient order handling and packaging processes

🌎 Connect customers with quality products from reliable supply channels

We appreciate your understanding that thoughtful products and dependable delivery require careful preparation.

1. Order Processing & Shipping Fee

Every Lorvixen™ order goes through preparation and quality checks before shipment.

Order Processing Time:
Please allow 2–4 business days for order processing, inspection, packaging, and shipment preparation.

During busy periods such as holidays or seasonal promotions, processing may require up to 5 business days.

Shipping Fee:
A flat shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Schedule

Delivery times may vary depending on destination, shipping carrier, and local transportation conditions.

Please note that estimated delivery windows are provided as guidance and do not represent guaranteed arrival dates.

3. Tracking Your Order

Once your order leaves our fulfillment center, a shipping confirmation email will be sent with tracking details.

Please keep in mind:

• Tracking information may require 1–3 business days to become active

• Shipping updates may appear gradually as your package moves through different carriers

• A temporary lack of tracking updates does not always indicate a delivery issue

4. International Duties & Taxes

International shipments may be delivered under DDU (Delivered Duty Unpaid) terms.

Customers are responsible for:

• Any customs charges

• Import duties

• Local taxes or fees required by their country

Lorvixen™ is not responsible for delays caused by customs inspections or local clearance procedures.

5. Changes, Cancellations & Address Updates

We begin preparing orders shortly after purchase to ensure efficient delivery.

If you need to update your shipping details or request cancellation, please contact us at:

service@lorvixen.com

within 12 hours of placing your order.

Once an order has entered processing or shipment preparation, changes may no longer be possible.

6. Missing, Lost or Damaged Packages

We want every customer and pet family to have a positive experience.

Damaged Packages:
If your order arrives damaged, please contact our support team within 72 hours and provide photos of the item and packaging. We will review the situation and assist with an appropriate solution.

Lost Packages:
If the shipping carrier confirms that a package has been lost during transit, Lorvixen™ will help arrange a suitable resolution.

Thank you for choosing Lorvixen™.

We appreciate your patience and trust as we deliver carefully selected pet essentials designed for everyday moments with your furry companions.