Order Processing & Shipping Charges

After payment is successfully confirmed, orders normally require 2–4 business days for order review, preparation, and packaging before they are handed to the shipping carrier.

During periods of unusually high order volume, including major holidays or seasonal sales, processing may take up to 5 business days.

Estimated Delivery Time

Delivery begins after an order has been processed and dispatched. The estimates below represent typical transit ranges and may vary because of destination, carrier operations, customs procedures, weather, or other circumstances outside normal shipping operations.

Fulfillment & Shipping Origin

Lorvixen™ products may be fulfilled from different facilities depending on available inventory, product type, and the destination of the order.

An order may therefore ship from one of our own facilities or from a fulfillment partner. We do not represent every order as originating from a local warehouse.

In some cases, items within the same order may be shipped separately. When this occurs, separate tracking information may be provided.

Tracking Your Shipment

After your order has been dispatched, a shipping confirmation message will be sent to the email address used at checkout. When tracking is available, the message will include your tracking number or tracking link.

International Customs, Duties & Import Charges

International shipments may be subject to customs duties, import taxes, handling charges, or other government fees imposed by the destination country.

Where such charges apply, they are generally determined by local authorities and are the responsibility of the recipient unless otherwise stated during checkout.

Customs inspection or clearance may also increase delivery time. Lorvixen™ does not control the amount of customs charges or the processing speed of local customs authorities.

Order Changes & Cancellation Requests

If you need to correct a shipping address or request an order cancellation, contact us as soon as possible at service@lorvixen.com.

Cancellation or modification requests submitted within 12 hours of purchase have the best chance of being completed before fulfillment begins.

We will make reasonable efforts to accommodate your request. If the order has already been packed, transferred to a fulfillment facility, or shipped, we may no longer be able to change or cancel it.

Damaged, Incorrect or Missing Items

If an item arrives damaged, defective, incorrect, or materially different from what you ordered, please contact our customer service team as soon as possible.

For visible shipping damage, we recommend contacting us within 72 hours of delivery and providing your order number together with clear photographs or other relevant information.

After reviewing the circumstances, we will provide an appropriate solution, which may include a replacement, refund, or other reasonable resolution at no additional cost when the issue resulted from an incorrect, damaged, or defective shipment.

Delayed or Lost Packages

If tracking has not updated for an unusually long period, or your shipment appears to be delayed beyond the expected delivery range, please contact service@lorvixen.com.

We will review the available tracking information and, where appropriate, work with the carrier or fulfillment provider to investigate the shipment.

If a package is confirmed as lost in transit, Lorvixen™ will provide an appropriate resolution, such as a replacement or refund, based on the circumstances of the order.