Privacy Policy
Shenzhen Qixin Shengshi Technology Co., Ltd.
Lorvixen™ is owned and operated by Shenzhen Qixin Shengshi Technology Co., Ltd. This company operates the Lorvixen™ online store and is responsible for customer communication and the handling of personal information associated with our store operations, subject to this Privacy Policy and applicable law.
Privacy Policy
This policy explains what information may be collected when you use Lorvixen™, why it may be used, and how you can contact us about your privacy.
Clear information about how our store handles personal data.
Shenzhen Qixin Shengshi Technology Co., Ltd., operating the Lorvixen™ brand, may collect and process certain personal information when you browse our website, create an account, place an order, communicate with us, or otherwise interact with our online store.
We use personal information primarily to operate the store, complete transactions, arrange delivery, provide customer support, improve our Services, maintain store security, and communicate with customers where permitted.
This Privacy Policy should be read together with our Terms of Service and other applicable store policies.
Information needed to process purchases, delivery, returns, and customer requests.
Technical and interaction data may be collected when you browse the website.
Certain information may be shared with providers that help us operate the store.
Contact us regarding access, correction, deletion, or other applicable privacy rights.
Information We May Collect
The information collected depends on how you interact with Lorvixen™.
This may include your name, email address, phone number, shipping address, billing information, account information, order details, and information included in messages sent to customer support.
When you use our website, technical information such as IP address, browser type, device information, pages viewed, referring information, and interaction data may be collected through cookies and similar technologies.
When Information May Be Collected
How We May Use Personal Information
Personal information may be used where reasonably necessary to operate the Lorvixen™ store and provide our Services.
Payment Information
Payments made through Lorvixen™ are handled through the payment methods and payment providers made available during checkout.
We do not ask customers to send complete credit card numbers, security codes, or online banking passwords through customer service email or telephone.
Complete payment-card details are generally processed through the applicable payment gateway or payment service rather than being stored by Lorvixen™ as ordinary customer account information.
How Information May Be Shared
We may provide personal information to service providers where reasonably necessary for them to perform services on our behalf.
Depending on your transaction and store use, these providers may include:
Platforms and technical providers that help operate and maintain our online storefront.
Payment processors and financial-service providers involved in authorization and transaction processing.
Fulfillment partners, warehouses, carriers, and logistics providers involved in delivering orders.
Technology providers used to manage customer communication and service requests.
Providers that help us understand website performance and how customers interact with the store.
Where used, advertising or marketing partners may process certain device or interaction data subject to applicable settings and law.
Information may also be disclosed where reasonably necessary to comply with law, respond to valid legal requests, protect rights or security, or complete a legitimate business transaction such as a merger or transfer of relevant business operations.
Shopify & Store Infrastructure
Lorvixen™ uses Shopify technology to operate portions of our ecommerce store.
Shopify may process information about your access to and use of the store where necessary to provide ecommerce hosting, checkout, security, analytics, and related platform services.
Information submitted through the store may therefore be processed by Shopify and other service providers involved in providing the Services.
Cookies & Similar Technologies
Our website may use cookies, pixels, local storage, and similar technologies to operate store features, remember preferences, understand website performance, and support analytics or advertising where applicable.
Common Categories
Browser settings and, where available, store privacy controls may allow you to manage certain cookies. Disabling some technologies may affect the operation of certain website features.
Advertising & Analytics Partners
If Lorvixen™ uses advertising, analytics, or measurement services, those providers may process information collected through cookies, pixels, or similar technologies according to their own privacy terms and the privacy choices available to you.
Providers may include platforms such as Meta, Google, or other advertising and analytics services enabled by the store.
Only services actually enabled on the Lorvixen™ store should be represented as active advertising or analytics partners. Store configurations may change over time.
Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, storage system, or online service can be guaranteed to be completely secure in all circumstances.
Customers should also protect account passwords, devices, and login information and should not share sensitive payment credentials through unsecured channels.
Data Retention
We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order administration, customer support, accounting, fraud prevention, legal compliance, and dispute resolution.
Retention periods may vary depending on the type of information and applicable legal obligations.
International Data Processing
Because Lorvixen™ uses ecommerce, payment, fulfillment, shipping, cloud, and other service providers, personal information may be processed in countries other than the country where you live.
Where required, appropriate measures may be used to support lawful international transfers of personal information.
Your Privacy Choices & Rights
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
To make a privacy-related request, contact service@lorvixen.com. We may need to verify your identity before completing certain requests.
Marketing Communications
Where you have subscribed or where otherwise permitted, Lorvixen™ may send promotional communications about products, store updates, or offers.
You may unsubscribe from promotional email by using the unsubscribe mechanism included in the message.
Opting out of marketing communications does not prevent us from sending necessary transactional messages related to orders, payments, shipping, returns, security, or customer service.
Children’s Privacy
Lorvixen™ is intended for general consumer shopping and is not designed specifically for children.
We do not knowingly seek to collect personal information from children where parental consent would be legally required.
If you believe a child has submitted personal information to us improperly, please contact service@lorvixen.com so we can review the situation.
Third-Party Websites
Our website may link to websites, applications, social platforms, payment services, or other resources operated by third parties.
Those services operate independently and may maintain privacy practices that differ from ours. We encourage customers to review the privacy information of a third-party service before providing personal information to it.
Security Incidents
If we become aware of a security incident involving personal information, we will evaluate the incident and take reasonable steps appropriate to the circumstances.
Where applicable law requires notification to affected individuals or regulatory authorities, we will provide such notification in accordance with the applicable legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our store operations, service providers, technology, legal requirements, or privacy practices.
The latest version will be posted on this page together with an updated revision date.
Where required by applicable law, additional notice may be provided for material changes.
Contact Us About Privacy
If you have a question about this Privacy Policy, the information associated with your order, or an applicable privacy request, you may contact:
Brand: Lorvixen™
Email: service@lorvixen.com
Phone: +86 13424284876
Address: Room 303, Jinshengyuan Commercial,
No. 38 Xili North Road, Xili Community,
Xili Street, Nanshan District, Shenzhen
Customer Service Hours: 24/7
Privacy Question or Request?
Lorvixen™ customer service is available 24 hours a day, 7 days a week. Contact us using the official email below if you have questions about personal information, privacy choices, or this policy.
service@lorvixen.com