Contact Us
Shenzhen Qixin Shengshi Technology Co., Ltd.
Lorvixen™ is owned and operated by Shenzhen Qixin Shengshi Technology Co., Ltd. The company is responsible for the operation of the Lorvixen™ brand, customer communication, and support related to orders placed through our store.
Contact Lorvixen™
Questions about a product, an existing order, delivery, returns, or general store information? Our customer support channel is available to help.
Support for your Lorvixen™ shopping experience.
We want communication with our store to be clear and straightforward. If you need information before making a purchase or assistance after placing an order, you can contact our support team using the details provided on this page.
To help us understand your request accurately, please include the relevant product name, order details, or a brief explanation of the issue whenever possible.
Email Support
For product questions, order inquiries, shipping questions, returns, or general assistance:
Phone Support
Customers may also contact us by phone regarding store, product, or order-related questions.
Service Availability
Customer service is available 24 hours a day, 7 days a week.
24/7 Customer Service
How We Can Help
Our support channel can assist with common questions throughout your shopping journey, from product information before purchase to assistance with an existing order.
Ask about product features, compatibility, usage information, or other details shown on our store.
Contact us regarding order status, shipping information, tracking questions, or delivery-related concerns.
If you need assistance with a return, refund, incorrect item, damaged item, or another after-sales matter, our team can guide you through the applicable process.
Please include your order number and the email address used when placing the order in your message. If your request concerns a specific product or delivery issue, including relevant details may help us review your inquiry more efficiently.
Thank You for Choosing Lorvixen™
We appreciate your interest in Lorvixen™ and aim to provide clear communication before, during, and after your purchase. When you need assistance, contact us using the official information shown above.