Return & Refund Policy
Shenzhen Qixin Shengshi Technology Co., Ltd.
Lorvixen™ is owned and operated by Shenzhen Qixin Shengshi Technology Co., Ltd. This company operates the Lorvixen™ store and is responsible for customer support, order-related assistance, and the administration of returns and refunds associated with purchases made through our website.
Return & Refund Policy
Clear information about return eligibility, return requests, damaged products, exchanges, shipping costs, and refund processing.
A straightforward process when something needs to be returned.
Lorvixen™ wants customers to understand how after-sales requests are handled before making a purchase. This policy explains when a product may be returned, how to request authorization, who is responsible for return shipping, and how approved refunds are issued.
If you believe your order arrived damaged, defective, incorrect, or materially different from the product description, please contact us promptly so we can review the issue and provide an appropriate solution.
Eligible return requests may be submitted within 30 calendar days after delivery.
Contact service@lorvixen.com before sending a product back.
Returned products are reviewed before an eligible refund is approved.
Approved refunds are returned to the original payment method.
Return Window
Eligible products may be returned within 30 calendar days from the date of delivery. A return request must be submitted within this period for us to review its eligibility.
The return period begins on the date the carrier records the shipment as delivered.
Return Eligibility
To qualify for a standard preference-based return, the product should generally be returned in a condition suitable for inspection.
How to Request a Return
Before sending any product back, contact our customer service team at service@lorvixen.com.
Your message should include your order number, the product you want to return, the reason for the request, and photographs or video when they are relevant to the issue being reported.
Do not send a product to our company registration address or to another address without first receiving return instructions from our customer service team. Once your request is approved, we will provide the applicable return destination and instructions.
Return Shipping Costs
Responsibility for return shipping depends on why the product is being returned.
If you decide that you no longer want an eligible product, ordered the wrong product, or are returning it for another preference-based reason, you are generally responsible for the applicable return shipping cost.
If we confirm that the product arrived damaged, defective, incorrect, or materially different from the product ordered, we will provide an appropriate return, replacement, or refund solution without requiring you to bear reasonable costs caused by our error.
Damaged, Defective or Incorrect Products
Please inspect your package after delivery. If the product is damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.
Providing photographs or video of the product, packaging, shipping label, and visible issue may help us evaluate the request more efficiently.
Once the issue has been reviewed and confirmed, we may offer a replacement, refund, return arrangement, or another reasonable solution depending on the circumstances.
Products That May Not Qualify for a Standard Return
Because Lorvixen™ focuses on electronics and technology accessories, return restrictions are based on the condition and nature of the product rather than unrelated categories such as food or plants.
Contact service@lorvixen.com before shipping anything. Our team can review the order and explain the available options.
Exchanges
If you would like a different product, model, or compatible accessory, contact us before returning your original item.
Depending on the circumstances, the most efficient process may be to complete the approved return first and then place a separate order for the product you prefer.
For confirmed damaged, defective, or incorrect products, we may offer a replacement directly as part of the resolution.
European Union Cooling-Off Rights
Where applicable under European Union consumer law, qualifying consumers may have a statutory right to cancel certain distance purchases within 14 days without providing a reason.
Applicable statutory rights are separate from this store's standard 30-day return policy and are subject to the conditions and exceptions provided by relevant consumer law.
Refund Review & Processing
After an authorized return reaches the designated return facility, the returned product will be reviewed. We will notify you regarding the outcome of the return request.
The authorized product arrives at the return location provided by our support team.
The return is reviewed against the approved request and applicable return conditions.
Once approved, the refund is issued to the original payment method.
Approved refunds are normally issued to the original payment method within 5–10 business days after the returned product has been received and inspected. Your bank or payment provider may require additional time before the transaction appears in your account.
Return Address & Instructions
The appropriate return location may differ from our registered business address and can vary depending on the product, fulfillment location, and destination of the original order.
For this reason, please do not send returns directly to:
Our publicly listed business registration address is not automatically a return warehouse. After your return request has been reviewed and approved, our customer service team will provide the correct return warehouse address and shipping instructions for your order.
Need Help With a Return or Refund?
Lorvixen™ customer service is available 24 hours a day, 7 days a week. Please include your order number and a short description of your request so we can locate your purchase and review the situation more efficiently.
service@lorvixen.com